Pet Grooming

The groomers at Canine Shear Heaven are simply the best in the business. We have been voted in the BEST OF WNC every year since 1995. We will always strive to do what is best for your pet and we pride ourselves on our ability to create a custom style that you and your pet will love.  Our groomers go to continuing education classes yearly to hone their skills and learn the newest techniques. Because we pay a certified living wage, our groomers are not rushed to complete as many dogs as possible to earn a living so they can spend an appropriate amount of time with every pet. And there is always someone available to lend a helping hand to comfort your dog if needed while she is being groomed. Please feel free to come by and visit us anytime.

OUR SPA BATH INCLUDES:  2 SHAMPOOS IN A SOOTHING SHAMPOO / BLOW DRY AND BRUSH OUT / TRIM AND DREMEL NAILS / CLEAN EARS / DESHED TREATMENT WHERE APPROPRIATE  / TRIM FEET, FACE, AND FANNY WHERE APPROPRIATE

A FULL GROOM ON DOGS REQUESTING A HAIRCUT INCLUDES EVERYTHING IN THE SPA BATH PLUS A BREED APPROPRIATE CLIP 

DESHED TREATMENT ON DOGS WHERE IT’S NOT INCLUDED IS $15 - $25.00 EXTRA

ADD ON SPECIALS $5.00 EACH OR 3 FOR $10.00 INCLUDE:

• RELAXING FACIAL
• REMOISTERIZER
• TEETH BRUSHING
• ANAL GLANDS
• FLEA, MEDICATED, OR AROMATHERAPY SHAMPOO
• SPECIALTY GROOMING PROCEDURES
• HAND STRIPPING $70/HOUR
• SPECIALTY SCISSORING $70/HOUR 
• HOT OIL TREATMENT $10-$20
• COLOR ACCENTS $12.50+

WALK-IN SERVICES OFFERED ONLY ON TUESDAY WEDNESDAY, AND THURSDAY FROM 11:00AM - 2:00PM. $15.00 EACH

POLICIES

VACCINATIONS

ALL PETS MUST BE CURRENT ON RABIES AS REQUIRED BY THE STATE OF NC – WE MUST HAVE PROOF OF VACCINATION TO GROOM YOUR PET

ALL OTHER VACCINATIONS AS RECOMMENDED BY YOUR VETERINARIAN ARE STRONGLY SUGGESTED

 DROP OFF AND PICK UP

WE ASK THAT ALL PETS BE DROPPED OFF ANYTIME BEFORE 10AM.  SPECIAL ARRANGEMENTS FOR LATER DROP OFF TIMES CAN BE ARRANGED IF MADE AT THE TIME YOU SCHEDULE APPOINTMENT

ARRANGEMENTS CAN ALSO BE MADE FOR AN “EXPRESS GROOM” WHERE DROP OFF AND PICK UP TIMES WILL BE SCHEDULED IN ADVANCE SO YOUR PET SPENDS THE LEAST AMOUNT OF TIME NECESSARY HERE. AN EXTRA FEE OF $10.00 APPLIES

ALL PETS MUST BE PICKED UP NO LATER THAN 5:15 UNLESS PRIOR ARRANGEMENTS HAVE BEEN MADE. ANY PET LEFT LATER THAN 5:15 WILL BE SUBJECT TO A LATE FEE OF A MINIMUM OF $15 AND AN ADDITIONAL $15 PER 15 MINUTES OR PORTION THEREOF TO A MAXIMUM OF $60.00. AT 6:15 PET WILL BE KEPT OVERNIGHT AND AN ADDITIONAL FEE OF $50.00 WILL BE CHARGED.

TO AVOID THIS FEE, PLEASE CALL AND LET US KNOW IF SOMETHING COMES UP AND IS GOING TO MAKE YOU LATE!

MATTED DOGS

DOGS THAT COME IN MATTED WILL BE CHARGED OUR HOURLY RATE FOR EXTRA TIME SPENT EITHER DE-MATTING OR SHAVING YOU WILL BE NOTIFIED EITHER ON DROP OFF OR BY A PHONE CALL IF THIS MAY BE THE CASE

DIFFICULT OR ELDERLY DOGS

DOGS THAT ARE DIFFICULT OR ELDERLY MAY REQUIRE EXTRA GROOMERS OR TIME TO GROOM THEM IN A SAFE MANNER. IF THIS IS THE CASE, YOU WILL BE CHARGED OUR HOURLY RATE FOR THE EXTRA TIME NEEDED.

CANCELLATIONS

WE ASK THE COURTESY OF AT LEAST 24 HR NOTICE IF YOU NEED TO CANCEL. WE USUALLY HAVE A WAITING LIST AND WILL BE ABLE TO FILL YOUR SLOT. HOWEVER, CLIENTS THAT CANCEL THE DAY OF OR SIMPLY DO NOT SHOW UP MORE THAN ONE TIME WILL BE ASKED TO PAY FOR THEIR NEXT APPOINTMENT IN ADVANCE AND IT WILL BE NON -REFUNDABLE. 

RETURNED CHECKS

RETURNED CHECKS WILL BE REDEPOSITED ONCE AND CHARGED A $25.00 HANDLING FEE WHICH MUST BE PAID BEFORE ANOTHER APPOINTMENT CAN BE MADE.